0

Privacy Policy

Our Commitment to Your Privacy

Three Graces London values its customers and respects their privacy. We collect customer information in an effort to provide you the services you request, to improve your shopping experience and to communicate with you about our products, services, competitions and promotions. 

We do not sell or rent your personal information to third parties. This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

Send us an email at info@ThreeGracesLondon.com

Information We Collect

We may collect information (including your name, postal addresses, billing address, telephone number, email address and, when necessary, credit card information) when you:

  • Place an order from our website
  • Return an item or make an exchange
  • Inquire about our services
  • Receive a gift package
  • Subscribe to Three Graces London email communications
  • Enter a competition or prize draw
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion, or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our website by using click stream data gathered with "cookies" and/or online tools such as "pixel tags". As is standard with most modern websites, each time you visit www.ThreeGracesLondon.com we collect the date and time you access our website, the Internet domain from which you access our website, the website you visited immediately prior to visiting our website, a record of the pages you've visited on our website) and general information about your system including Operating System, browser type and version, browser settings connection speed, and screen resolution. For more information regarding this, please see our cookie policy below.

We also maintain a record of your product interests and the purchases you make with us online or by phone, but we never store credit card or other payment details.

Using Information We Collect

We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you promotional mailings
  • Send you Three Graces London email communications
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning products you have purchased
  • Improve our merchandise selection and customer service

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates. For example, after you place an order at www.ThreeGracesLondon.com, you will receive an email confirmation and, in most cases, an email with package tracking information. If you also give us permission to contact you for promotional purposes, we promise to only send you information about products, services or events that we think are relevant to you. If for any reason you do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, upcoming events, store openings and more, simply click the unsubscribe link provided at the bottom of every email we send.

Recipients of our Email

Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it If you choose to use our Email a Friend service we promise never to store your friend's personal details. And in future we will only contact them if they give us permission to do so.

Your Choices About Receiving Promotional Communications

We want to communicate with you only if you want to hear from us and give us permission to do so. If you would like to have your name and address removed from receiving promotional mailers, you can contact Three Graces Customer Care.

COOKIES AND PIXEL TAGS

A cookie is a small data file that websites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages you've visited on their site. We use cookies but do not store personally identifiable information in your cookie. We use cookies in order to improve your shopping experience. For example, we use cookies to: - Remember what items are in your Shopping Bag - Recognize you when you return to our website - Study how our visitors navigate through our website and which products they request in site searches to help improve the online experience - Keep track of your order as you shop on our website - Process your order on our website To shop at www.ThreeGracesLondon.com you need to have cookies enabled on your browser. 

The types of cookies we use...

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available atwww.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Security

Protecting your personal information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.ThreeGracesLondon.com.To check the security of your connection, look at the lower right-hand corner (IE and Firefox) of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the "Address" line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https. "If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If your browser does not support SSL, you may get an upgrade from the browser manufacturer's website. If you cannot access the secure server for any reason, please call us to place an order. Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). Many of these emails feature company logos and language. Some of these emails even go as far as showing exact copies of company website pages. These emails and websites attempt to trick people into providing personal information such as: log-on IDs, passwords, credit card numbers, bank account information, Social Security Numbers, and other sensitive information. Three Graces London DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA EMAIL. PLEASE NOTE THAT EMAIL IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Three Graces London or its affiliates, please call us immediately. We use the latest technology to ensure that all your personal and payment details remain completely confidential. However, if you are still unsure about paying online, please call us.